We, at COGENT, partner with our clients to provide a full spectrum of BPO services covering the following levels:

•    Data entry
•    Rules-set processing
•    Decision making
•    Direct customer interface
•    Expert knowledge services

We offer integrated solutions for a wide range of remote processing applications including customer interaction services, business process outsourcing, technical support and knowledge services. We further leverage our expertise in multiple domains such as Finance, Insurance, Retail, Telecom and Technology Infrastructure among others, for in-depth business process understanding and high quality execution.

Our Business Process Outsourcing portfolio includes end-to-end solutions across a spectrum of industries:

1. Customer Interaction Services

Customer Service – Voice/e-mail
Marketing services
Telesales
IT Help Desk

2. Payment Services

Credit/Debit card processing
Check Processing
Other payment services

3. Finance & Accounting Services

Billing Services (Account Payables & Account Receivables)
General Accounting

4. Industry Specific Services

Bank Reconciliation
Insurance Claims Processing
Mortgage Processing
Document Management

5. HR Services

Payroll Services
Benefits Administration
Personnel Administration
Hiring & Recruitment