

Escaping the Upgrade TrapThe Miami-Dade Water and Sewer Department (MDWASD), serving over 2.3 million residents, faced a pivotal architectural dilemma. As they expanded their Oracle Customer Care and Billing (CCB) system, they needed a standardized template for building new features. The critical requirement? A solution that centralized business logic and provided self-contained lifecycles—without breaking every time the software required an upgrade.
Cogent Infotech navigated the client through a complex decision matrix, weighing the risks of Java-Metadata Custom Entities (prone to deprecation issues) against the steep learning curve of Business Objects. The winning strategy was implementing Oracle CCB "Cases"
Download the full case study to see the technical comparison that saved Miami-Dade from future technical debt.
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